CSM Magazine

APRIL 26, 2022

Qualtrics, the leader and creator of the experience management (XM) category, today announced Qualtrics Social Connect, a new digital customer service and social listening solution. 94% of consumers expect brands to answer questions and respond to negative posts on social media and they want a response quickly.

Social Media 52

Social Media Connections Company Contact Center 52

Lithium

JUNE 11, 2019

TechStyle Fashion Group is a fashion and lifestyle company that offers an engaging and personalized shopping experience to millions of customers worldwide, including four million VIP Members, through a portfolio of apparel and shoe brands. They choose Lithium Social Media Management for Service. How did they meet their goals?

Self Service 40

Self Service Apparel Customer Success Fashion 40

Lithium

JUNE 11, 2019

TechStyle Fashion Group is a fashion and lifestyle company that offers an engaging and personalized shopping experience to millions of customers worldwide, including four million VIP Members, through a portfolio of apparel and shoe brands. They choose Lithium Social Media Management for Service. How did they meet their goals?

Self Service 40

Self Service Apparel Customer Success Fashion 40

Lithium

JUNE 11, 2019

TechStyle Fashion Group is a fashion and lifestyle company that offers an engaging and personalized shopping experience to millions of customers worldwide, including four million VIP Members, through a portfolio of apparel and shoe brands. They choose Lithium Social Media Management for Service. How did they meet their goals?

Self Service 40

Self Service Apparel Customer Success Fashion 40

West Monroe

SEPTEMBER 17, 2023

Consider an e-commerce company that sells fashion apparel. Dynamic Content Creation - Automate the creation of marketing collateral, emails, and social media posts ensuring consistent messaging and relevant content.

Sales 52

Sales Marketing How To Effort Score 52

Comm100

JUNE 13, 2018

During the holiday season, many contact centers experience high call volumes. Other specific marketing actions to consider are email campaigns, social media publications, in-app push notifications, and paid advertisements. Manage Your Social Media. Recommended for you: Visitor Segmentation in Comm100.

Tips 136

Tips Self Service e-support Social Media 136

Eptica

JANUARY 8, 2016

Online is critical to research and buying Not only were ecommerce revenues up, but consumers are increasingly using the web and social media to research their present buying. This is particularly true in sectors such as apparel, where it can be difficult to judge sizes or styles from online photos and product descriptions.

Self Service 48

Self Service Customer Experience Ecommerce Social Media 48