Stella Connect
FEBRUARY 22, 2017
More than 90% of customers want and expect to be able to go to a brand’s website and make informed purchase decisions, perform account-related tasks, and get their questions answered without having to contact a customer service agent. Customer self-service isn’t just a courtesy: it’s an organizational imperative.
NICE inContact
OCTOBER 3, 2017
I was so impressed, and that retailer has since become my first choice when purchasing outdoor apparel. When defining your service recovery processes, there are a few things to consider. It might be time for your contact center to shift its focus from obsessing over issue avoidance and focusing on issue resolution!
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NICE inContact
OCTOBER 3, 2017
I was so impressed, and that retailer has since become my first choice when purchasing outdoor apparel. When defining your service recovery processes, there are a few things to consider. It might be time for your contact center to shift its focus from obsessing over issue avoidance and focusing on issue resolution!
SurveySparrow
MAY 23, 2021
Example: Brazilian fashion brand C&A displays its apparel on augmented reality enabled hangers. Make use of AR apps to make shopping for apparel easier. After that, a 3D figurine will come in front dressed in the apparel of your choice to give a look-alike experience. a) AR self-service support.
Lithium
JUNE 11, 2019
TechStyle Fashion Group is a fashion and lifestyle company that offers an engaging and personalized shopping experience to millions of customers worldwide, including four million VIP Members, through a portfolio of apparel and shoe brands. They choose Lithium Social Media Management for Service. 20% contained in self-service.
Lithium
JUNE 11, 2019
TechStyle Fashion Group is a fashion and lifestyle company that offers an engaging and personalized shopping experience to millions of customers worldwide, including four million VIP Members, through a portfolio of apparel and shoe brands. They choose Lithium Social Media Management for Service. 20% contained in self-service.
Lithium
JUNE 11, 2019
TechStyle Fashion Group is a fashion and lifestyle company that offers an engaging and personalized shopping experience to millions of customers worldwide, including four million VIP Members, through a portfolio of apparel and shoe brands. They choose Lithium Social Media Management for Service. 20% contained in self-service.
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