Comm100

JUNE 13, 2018

During the holiday season, many contact centers experience high call volumes. This results in longer wait times and negatively impacts the customer experience. With live chat, agents can handle as many as three or more chats simultaneously (as opposed to one at a time over the phone).

Tips 133

Tips Self Service e-support Social Media 133

SurveySensum

JULY 20, 2023

The potential barriers could be unclear or unattractive product displays, high prices or perceived lack of value, inadequate product selection, inconvenient store layout or location, unsatisfactory customer service, long wait times, or difficulty in finding desired products. And guess what?

Retail 52

Retail Feedback How To Self Service 52

Eptica

NOVEMBER 25, 2015

4% of Apparel retailers answered on every channel, compared to scores of zero for eight other sectors. By centralizing information in a single knowledge base, and making it available to agents working on every channel, as well as through web self-service, companies can ensure consistency and increase efficiency at the same time.

Retail 48

Retail Customer Service Social Media Self Service 48