CSM Magazine

DECEMBER 14, 2022

When owners of companies think about documentation, they sometimes choose between white papers and business plans. White Papers in Brief. A white paper is a document that consists of information about a product or service. There are the most popular types of white papers: 1.

B2B 52

B2B B2C Comparison Financial 52

Uniphore

JANUARY 4, 2022

White Papers. Speech Analytics. Analyze Analytics and insights from 100% of interactions across all channels. At Uniphore Converse 2022, enterprise executives from CX to Sales will learn the latest innovations in automation, conversational AI and emotion intelligence. U-Self Serve. Case Studies. Infographics.

Contact Center 317

Contact Center Innovation Multi-Channel Customer Retention 317

CSM Magazine

FEBRUARY 14, 2017

Some aim to provide a balanced portfolio of functionality across sales, marketing and service, while others remain firmly rooted in the sales discipline. After all, tracking sales pipelines is what CRM is probably most famous for. Voice analytics. So how do contact centres benefit from smarter CRM?

CRM 40

CRM Engagement Net Promoter Score Analytics 40

SurveySparrow

MAY 22, 2020

While there is nothing wrong with aggressiveness to get newer clients, not providing the best after-sales service for your existing customers can come to bite you. Push them deeper into the funnel, reduce the degree of sales objections, and paint a picture of what it would be to be your client. 5 Create white papers and guides.

Strategy 52

Strategy Social Media eBook Conference 52

Bold360

NOVEMBER 30, 2016

But beyond streamlining customer service functions, chat bots can also boost sales, enabling customers to place orders via messaging systems much in the same way they’d tell an employee in a brick-and-mortar location what they’re looking for. The Complete Beginner’s Guide To Chatbots (Chatbots Magazine, Medium).

Chatbots 40

Chatbots Strategy Self Service ROI 40