Lumoa

JUNE 14, 2023

You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). Elevate Your Customer Service Experience Amazon.

NPS 208

NPS Effort Score Customer Centricity Loyalty 208

Call Experts

APRIL 8, 2024

Whether a seasoned professional or starting out in customer support, mastering call-handling techniques is crucial to delivering outstanding service. Below, we’ll discuss strategies and skills to help you excel in this pivotal aspect of customer care.

Customer Service 52

Customer Service Call Center Call Recording Customer Satisfaction 52

NobelBiz

APRIL 18, 2023

In contact centers, hyper efficiency means streamlining processes and leveraging technology in such a way as to maximize output while minimizing costs, often with the aim of improving customer experience. These metrics should be data-driven, allowing you to identify areas of improvement and track progress over time.

Contact Center 52

Contact Center Call Center Management Gamification 52

Call Experts

SEPTEMBER 15, 2023

Whether a seasoned professional or starting out in customer support, mastering call-handling techniques is crucial to delivering outstanding service. Below, we’ll discuss strategies and skills to help you excel in this pivotal aspect of customer care.

Customer Service 59

Customer Service Call Center Call Recording Customer Satisfaction 59

Call Experts

JULY 28, 2022

A customizable script can help your team focus on what matters most to your customers. Some contact centers even include sophisticated features that enable them to distribute calls efficiently and provide exceptional customer service. Analytics for Business Insight. Superior Customer Engagement. Contact us.

Contact Center 52

Contact Center Call Center Knowledge Base Customer Satisfaction 52

ShepHyken

NOVEMBER 22, 2019

This puts a lot of extra pressure on businesses to deliver exceptional customer service. It’s not enough to have a great product—that product also has to come with great customer experience. Great customer service teams know what tools they can utilize to improve customer care.

Exceptional Customer Service 144

Exceptional Customer Service Multi-Channel Communication Customer Care 144

NobelBiz

FEBRUARY 22, 2023

KPI stands for Key Performance Indicators and refers to the metrics used to evaluate performance and track progress toward objectives. It is critical for contact centers specializing in customer care and sales to assess, control, and compare the progress of these indicators. What are KPIs in Call Centers?

Call Center 52

Call Center Contact Center Abandon Rate Measurement 52