Analytics CRM Technology White Paper 
NICE inContact
AUGUST 20, 2019
That’s because all technology has a “shelf-life”. Why does technology have an expiration date? As we know, technology moves fast and what was once considered “state of the art” will inevitably become functionally obsolete. What CRM and other business systems do I need to integrate with?
NICE inContact
AUGUST 20, 2019
That’s because all technology has a “shelf-life”. Why does technology have an expiration date? As we know, technology moves fast and what was once considered “state of the art” will inevitably become functionally obsolete. What CRM and other business systems do I need to integrate with?
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Bob Hayes
SEPTEMBER 18, 2017
A new customer analytics survey of 80+ companies provides a look into the state of analytics in customer programs. Only 32% of respondents are satisfied with their company's use of analytics to create a competitive advantage. Download the free white paper, " State of Analytics in Customer Programs, " by clicking the image.
NICE inContact
OCTOBER 29, 2018
Case in point, I had an interesting conversation with a couple of millennials where I reflected on the tech I used in college (I am a “boomer”) – technologies like the first IBM PC, the DOS operating system, Lotus 123, “brick” cell phones, RPN calculators and the like. The world seems to be moving at breakneck speed.
NobelBiz
FEBRUARY 13, 2024
The call center industry has been changing faster than ever, due to technological breakthroughs and constantly evolving customer demands. In 2024, businesses have the crucial responsibility of understanding and adopting the latest technology trends in customer service.
CSM Magazine
JUNE 2, 2021
Tom is one of the loyalty industry’s most respected experts, with over 15 years’ experience in analytics and customer engagement roles at the likes of IRI, Aimia, Reward Insight and Collinson.
Tricia Morris
AUGUST 11, 2015
Yet, 35% say their currently integrate customer data to improve the customer experience, and only 24% use analytics to define customer segments. Download the white paper from analyst Esteban Kolsky, Justifying Knowledge Management in Customer Service. Download the 2015 U.S.
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