Airlines Consumers Course Poor Customer Service 
Helen Dewdney
MARCH 7, 2022
It has been a hard couple of years for companies in the travel industry and also for their customers. Many airlines have not treated customers well, such as British Airways taking advantage of the law not being clear on refunds. And, of course, it works both ways. We certainly saw consumer patience wane.
Lumoa
JUNE 14, 2023
Before we dive into our remedies, let’s take a look at some of the root causes that could be behind your score going south: Inadequate or Poor Customer Service Many customers tend to be unforgiving if their support experience isn’t up to scratch. And you’re not alone in feeling that way.
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Helen Dewdney
OCTOBER 8, 2018
As we enter the holiday season we know there will be the inevitable flight delays and fobbing off by airlines and tour operators. It should of course have been Thomson which gave the people who moved a “thank you” present and Paul and his wife an apology gift. They were obviously glad when they landed to get off the plane. The redress.
Service Untitled
NOVEMBER 1, 2011
The situation already reeks of terrible customer service, but the airline industry often has their own particular spin on egregious situations which somehow is supposed to explain any and all miserable experiences passengers are forced to endure – of course for the sake of our safety. photo credit: prayitno.
Helen Dewdney
AUGUST 23, 2019
survey reveals league table for customer service. The consumer organisation Which? has today released the results of its latest survey of customer service performance. When asked about how well the airline handles complaints, half (50%) of respondents gave it the lowest possible rating.
Comm100
JANUARY 14, 2016
If there is one thing that’s certain, it’s that modern consumers are much more tech-savvy than those from past generations. As technology continues to open new avenues for innovation and business transformation, so too will the shopping and buying habits of consumers. This goes double for customer service and sales support.
Bold360
OCTOBER 20, 2016
Personalized customer service goes a lot further than remembering a handful of names of course, or remembering what muffin is your customer’s favorite. Customers now expect you to anticipate what they want before they know it themselves. But customers still want to feel appreciated and remembered.
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