Advanced Chat for CXone: All That and More
NICE inContact
SEPTEMBER 30, 2019
Not only do customers using the channel report the highest satisfaction, but chat is one of three digital channels (along with mobile apps and company websites) that are driving up Net Promoter Score® (NPS®)—an indicator for a customers’ likelihood of recommending a brand to others. ECSI’s abandon rate was 26%!
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