Verint

MARCH 28, 2018

Emerging technologies have significantly transformed customer engagement in recent years, from the rise of mobile reducing face-to-face communication, to artificial intelligence (AI) driving innovation across a range of sectors. Failure to do so will ultimately hurt their customer retention rates.

Chatbots 29

Chatbots Social Media Innovation Customer Retention 29

Verint

APRIL 3, 2018

Attendees will learn how the organization leverages the power of analytics and automation to drive customer engagement excellence and tangible business results, including increases in operational efficiencies and sales conversions. Customer Contact East: A Frost & Sullivan Executive Mind Exchange Conference.

Self Service 34

Self Service Analytics Customer Engagement Trends 34

Verint

DECEMBER 6, 2017

In my last blog post on automation, I discussed how implementation of customer engagement automation and artificial intelligence (AI) solutions within customer engagement operations can be game-changing for the enterprise. Their research states that by 2030, 15% of the global workforce may need to switch jobs.

Industry 34

Industry Fashion Competitive Advantage Healthcare 34

Verint

APRIL 11, 2018

The study reveals organizations must balance a fine line between personalization and collecting data for customer engagement purposes. While more than two-thirds of consumers (68%) like their customer experiences to be tailored to their interests, organizations can run the risk of over-personalizing and alienating them.

Consumers 23

Consumers Study Banking Customer Engagement 23

Verint

MARCH 22, 2018

I love to see new stats and research about the future of customer engagement. These provocative trends are what drive a lot of our thinking here at Verint, as we’re eager to learn if the future trends in these studies align with our experience, and that of our customers, too.

Customer Engagement 38

Customer Engagement Self Service Engagement Infographics 38