CSM Magazine

NOVEMBER 4, 2022

Sixty percent of customer service managers say it’s going to be “the toughest winter yet” as they worry about losing customers in the run up to the holidays. Customer confidence is crumbling in the current environment . This was closely followed by staff shortages and falling sales.

Tips 93

Tips Customer Service Management Comparison 93

NobelBiz

FEBRUARY 21, 2023

Customer Data is the new currency for contact centers in 2023 and beyond. Businesses can utilize this data to gain a significant competitive edge over their competitors while also creating customer loyalty programs. By ensuring the company’s integrity, each person contributes to the increase of customer confidence.

Contact Center 52

Contact Center Data Management Contact Center Software 52

NobelBiz

FEBRUARY 15, 2023

Customer Data is the new currency for contact centers in 2023 and beyond. Businesses can utilize this data to gain a significant competitive edge over their competitors while also creating customer loyalty programs. By ensuring the company’s integrity, each person contributes to the increase of customer confidence.

Contact Center 52

Contact Center Data Contact Center Software Management 52

Comm100

NOVEMBER 13, 2022

With AI powering their responses, bots can improve their responses over time based on customer confidence in their answers. Insider Intelligence estimates that the adoption of chatbots could save the healthcare, banking, and retail sectors $11 billion annually by 2023. Task bots are another effective type of chatbot.

Chatbots 130

Chatbots Software Self Service Wait Times 130

Helen Dewdney

JUNE 20, 2023

How the Rail Ombudsman Approaches Accessibility Claims 20 June 2023 In this exclusive article for The Complaining Cow, The Rail Ombudsman outlines how complaints about accessibility are handled. Our vision is to inspire customer confidence and to deliver our service fairly to ensure the right outcome in every case.

Travel 78

Travel Consumers Transportation Training 78