Quadient
JUNE 22, 2022
IDC MarketScape Cloud CCM 2022 Highlights Quadient’s Broad Portfolio. Wed, 06/22/2022 - 16:53. Consumers expect frictionless experiences that are timely and relevant, yet many organizations struggle to meet this standard, especially in an omni-channel world of increasingly diverse channel preferences. .
Uniphore
JANUARY 14, 2022
Strategic roadmap to deliver new-age customer experiences. 2022 is the year where companies are innovating to thrive and succeed in the service-driven economy. How are firms and client partners delivering against the omnichannel experience? Register Now. You can unsubscribe anytime. For more details, review our privacy policy.
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Lithium
APRIL 12, 2022
The bad news is that these trends will probably continue, and possibly even increase, in 2022. Plus, agents can handle voice interactions in the same, familiar Khoros interface they use to handle digital channels. With the addition of this voice integration, Khoros is closing the omnichannel loop! But you know we have your back.
Happy or Not
JANUARY 3, 2022
As the growth of customer interactions in the digital space keeps on accelerating, a remarkable omnichannel experience is a critical success factor. A glimpse of our future roadmap. A study by McKinsey shows there’s a strong link between opening physical stores and increased traffic to the retailer’s digital sites.
Quadient
MAY 20, 2022
Fri, 05/20/2022 - 16:00. He joined Quadient in 2019 and leads the portfolio vision and roadmap for Quadient CXM. He and his team are responsible for making sure Inspire and Quadient Cloud meet the needs of businesses for managing omnichannel communications to improve customer engagement and improve experiences across key journeys.
ViiBE Blog
JULY 22, 2022
ViiBE Blog Best ways to use CRM Anna Gorina July 22, 2022 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! Omnichannel CRMs An omnichannel CRM is a CRM system that allows you to manage your customer interactions across all channels.
Think Customers
DECEMBER 13, 2021
Fast forward to 2022—successful brands who continue to grow, innovate, and advance in the digital space need to answer the question: Are we sticking to the human side of the experience? Here’s a refresher of 6 transformation roadmap steps to help deliver exceptional customer experiences and set your brand apart in the marketplace.
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