Playvox
SEPTEMBER 30, 2021
At Playvox, we believe that gamification is just using data in a useful and smart way to drive people’s behaviors for the better. You’re probably familiar with one of the most famous examples: the gamification of physical movement in Just Dance , a video game that encourages players to imitate an animated dancer on the screen.
ShepHyken
DECEMBER 5, 2022
But this year, perhaps more than any other, feels especially monumental, as 2022 was not only the year the world returned to relative normalcy – it was the year the hospitality industry finally roared back to life. This is a financially driven, inside-out view of customer support and not an outside-in, customer-centric approach.
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CSM Magazine
JUNE 10, 2021
A Saddletree Research study found that the biggest challenge for contact centres in 2022 and beyond is likely to be: “Transforming the contact centre into being a central component of the operations of the organisation.”. Increase collaboration with gamification – Gamification creates a buzz that brings out the best in people.
Playvox
APRIL 25, 2023
Experts predict that using remote and hybrid contact center agents will remain a cost-effective, efficient solution for delivering outstanding customer support well into the future. This staying power means that those in charge of delivering customer experience (CX) need to rethink how they deliver remote training.
CSM Magazine
FEBRUARY 7, 2023
Inspire and motivate team members through gamification. Offer rewards to those who share their customer successes and learning with others. This gives everyone the chance to shine and customers will pick up on their positive energy and enthusiasm. About Calabrio Jim Davies is Chief Experience Officer at Calabrio.
CSM Magazine
NOVEMBER 3, 2022
Make this brand story part of the agents’ mindset so it becomes second-nature when interacting with customers, whatever the channel. Train new recruits and experienced members of the team then inspire and motivate them through incentives and gamification. About the Author. Magnus Geverts is VP, Product Marketing at Calabrio.
NobelBiz
APRIL 18, 2023
. – Bob Furniss, Senior Director, Global Salesforce at Slalom Gamification : Incorporate gamification techniques, such as point systems, badges, and leaderboards, to motivate agents and make learning fun. One way to tackle these agent-related issues is by introducing gamification into the contact center workflow.
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