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Top 4 Customer Experience Trends for Financial Services to Expect in 2022

Comm100

Customers demanded digital services to meet their needs, and as organizations rose to the demand, these high customer expectations led to innovative new services. As we look ahead, 2022 promises, even more changes for the financial services industry. This will all change in 2022 as more organizations make the leap to AI.

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Customer-Centric Community (State of Customer-Centricity Report)

CX Centric

At the end of 2022 CX Centric launched the first global State of Customer Centricity Research Project. The objective of this project was to establish a global benchmark related to Customer Centricity. This research was based on the Customer Centricity Maturity Model (CCMM).

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Customer-Centric Community (State of Customer-Centricity Report)

CX Centric

At the end of 2022 CX Centric launched the first global State of Customer Centricity Research Project. The objective of this project was to establish a global benchmark related to Customer Centricity. This research was based on the Customer Centricity Maturity Model (CCMM).

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Customer-Centric Community (State of Customer-Centricity Report)

CX Centric

At the end of 2022 CX Centric launched the first global State of Customer Centricity Research Project. The objective of this project was to establish a global benchmark related to Customer Centricity. This research was based on the Customer Centricity Maturity Model (CCMM).

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Leadership (State of Customer-Centricity Report)

CX Centric

At the end of 2022 CX Centric launched the first global State of Customer Centricity Research Project. The objective of this project was to establish a global benchmark related to Customer Centricity. This research was based on the Customer Centricity Maturity Model (CCMM).

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Vision and Strategy (State of Customer-Centricity Report)

CX Centric

At the end of 2022 CX Centric launched the first global State of Customer Centricity Research Project. The objective of this project was to establish a global benchmark related to Customer Centricity. This research was based on the Customer Centricity Maturity Model (CCMM).

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Measurement and Performance (State of Customer-Centricity Report)

CX Centric

 At the end of 2022 CX Centric launched the first global State of Customer Centricity Research Project. The objective of this project was to establish a global benchmark related to Customer Centricity. This research was based on the Customer Centricity Maturity Model (CCMM).