CSM Magazine

FEBRUARY 7, 2023

Inspire and motivate team members through gamification. Offer rewards to those who share their customer successes and learning with others. This gives everyone the chance to shine and customers will pick up on their positive energy and enthusiasm. About Calabrio Jim Davies is Chief Experience Officer at Calabrio.

Self Service 52

Self Service Customer Experience Gamification Analytics 52

CSM Magazine

NOVEMBER 3, 2022

Make this brand story part of the agents’ mindset so it becomes second-nature when interacting with customers, whatever the channel. Train new recruits and experienced members of the team then inspire and motivate them through incentives and gamification. About the Author. Magnus Geverts is VP, Product Marketing at Calabrio.

Loyalty 52

Loyalty Brands Self Service e-support 52

Playvox

APRIL 27, 2023

Synchronous customer communication channels involve real-time communication between a customer and a service agent. When communicating over these channels, the customer expectation is for an immediate or nearly immediate response from the customer service team. The gamification software Kahoot!,

Contact Center 52

Contact Center Trends Gamification Omni-Channel 52

CSM Magazine

AUGUST 8, 2023

A quick Zoom call at the beginning of the day or an online video that can be watched at leisure is often all it takes.Inspire and motivate agents through gamification, offering rewards to those who share their brand successes and learning with others. References – State of the Contact Center 2022.

Employee Engagement 52

Employee Engagement Engagement Gamification Analytics 52