2022 Customer Care Data Gamification 
Playvox
SEPTEMBER 2, 2022
While these might be rhetorical questions, our customers tell us again and again that agent retention has never been more important. Our 2022 research shows that 70% of agents say that working remotely has improved their job satisfaction, and 56% of respondents say they’d consider leaving their jobs if they couldn’t work remotely.
Playvox
MAY 2, 2023
But moving to a cloud contact center can have big benefits for your company, your customers, and your agents. Moving to a cloud contact center and workforce engagement solution means shifting your data, software, and hardware used to provide customer service from on-premises solutions to a cloud-based infrastructure.
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NobelBiz
APRIL 18, 2023
In contact centers, hyper efficiency means streamlining processes and leveraging technology in such a way as to maximize output while minimizing costs, often with the aim of improving customer experience. These metrics should be data-driven, allowing you to identify areas of improvement and track progress over time.
NobelBiz
FEBRUARY 22, 2023
As the contact center industry shifts towards becoming more dynamic after the pandemic, customer expectations are different. 2022 is a perfect opportunity to look at some warning signs that you’re not getting the best results from your call center technologies. And here are the telltales. Think of this.
SurveySparrow
SEPTEMBER 16, 2022
Actionable analytics : Track your employee recognition program’s effectiveness and overall employee participation with visual data via Executive, Manager and TV dashboards. Represent each data set effectively with customizable widgets. Advanced reporting : View the data you want to analyze instantly with advanced report filters.
Playvox
JUNE 22, 2023
Understanding the key call center efficiency metrics to track , and more importantly, how to improve them, will set you up for success and help keep your customers happy. Call center efficiency metrics are the collection of data used to measure and gauge the effectiveness and efficiency of call centers and contact center agents.
NobelBiz
FEBRUARY 21, 2022
As the contact center industry shifts towards becoming more dynamic after the pandemic, customer expectations are different. 2022 is a perfect opportunity to look at some warning signs that you’re not getting the best results from your call center technologies. And here are the telltales. Think of this.
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