TechSee

DECEMBER 16, 2021

Going into 2022, we’ve got our eye on seven trends that are expected to help call centers deliver service excellence while still keeping a close eye on their bottom line to ensure business continuity in an unstable economic environment. The post 2022 Trends: Imagine the Future of Call Centers appeared first on TechSee.

Call Center 124

Call Center Trends Self Service Contact Center 124

Lumoa

JULY 17, 2023

As part of the change, organizations need to challenge the status quo, experiment, and of course, become comfortable with failure. For instance, according to Salesforce, 57% of users prefer online communication channels , while 83% expect immediate assistance when contacting a company.

Customer Experience 208

Customer Experience Strategy Self Service Chatbots 208

CSM Magazine

NOVEMBER 19, 2021

Over the last 20 years it has evolved to feature in all aspects of digital marketing and advertising, customer comms and even omni channel experiences. Today’s customer expects to utilize various channels in a single interaction with a brand. But despite its growing prevalence, what does personalisation mean exactly?

Omni-Channel 64

Omni-Channel Brands Multi-Channel User Experience 64

CSM Magazine

JANUARY 5, 2022

This blog post curates the top 6 tools that can alleviate your everyday business workflow to gear you for success in 2022. 6 Power Tools to supercharge your business for 2022. From inventory management to detailed reporting, cloud mobility, multi-store tracking, integrated payment systems, and customer management it does it all.

Tools 52

Tools Multi-Channel System Meeting 52

CSM Magazine

JULY 14, 2022

Three deciding factors converged during the course of the last two years which have changed contact centres forever: 1. In 2022, it’s safe to assume that most interactions that customers have with organisations will be digital – via their phones, laptops, smart TV’s etc. Contact centres have changed and there’s no going back.

Engagement 59

Engagement Management Multi-Channel Omni-Channel 59

West Monroe

JANUARY 23, 2022

As the industry looks ahead to 2022, three themes stand out above the rest: costs, consumerism, and growth. The answer is nuanced, of course. This digital movement is what connects our three themes of costs, consumerism, and growth—each of which will influence every facet of healthcare operations in 2022 (and beyond).

Healthcare 52

Healthcare Multi-Channel Consumers Trends 52

SurveySensum

MAY 11, 2023

So how can you stay ahead of the game? — By listening to your customers, of course! Source: Satmetrix Here is the Average NPS Score by Industry based on the Satmetrix report of 2022, collecting almost 70,000 responses across 23 different industries. The channels can be online, in-store, mobile apps, etc.

NPS 52

NPS Retail Net Promoter Score Effort Score 52