2022 Contact Center Download Employee Engagement 
Playvox
FEBRUARY 13, 2024
As a contact center leader, the top agents you hire, train, and manage are the clutch players. First, if your agents feel their efforts aren’t accurately measured or noticed by leaders, it reduces engagement, negatively impacts job satisfaction, and weakens motivation to perform at the highest levels.
COPC
OCTOBER 25, 2022
We think employee engagement and empowerment go a long way in making that happen. The feedback from contact center staff in the COPC US Employee Engagement Research Report supports that notion. . Employee Engagement Strategies that Work for Us. It starts at the beginning.
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COPC
SEPTEMBER 26, 2022
Global Insights for Integrating Employee and Customer Experience Strategies. 26, 2022— COPC Inc., a global customer experience (CX) consulting firm, announces the launch of its 14-part Employee Engagement Research Series. The first report provides a global view of employee engagement data and is now available at no cost.
Playvox
MARCH 31, 2022
From workforce management to quality management , we strive to deliver the full suite of solutions contact centers need to bring WEM into the digital era. Playvox has been named a leader in G2’s Spring 2022 Grid Report for Contact Center Quality Assurance.
Playvox
AUGUST 15, 2022
Contact centers succeed or fail on agent performance. Today’s top-performing contact center leaders know remote workforce training and agent engagement are the new imperatives for performance optimization. Recent research by Playvox sheds new light on the state of contact center remote work.
Playvox
DECEMBER 14, 2021
At Playvox, customers are at the center of all we do. We know how important it is that our customers delight their customers with every interaction in contact centers around the world. That’s why we work to build the best workforce engagement management (WEM) software on the market.
Playvox
MARCH 12, 2024
Think about the last time you reached out to a contact center for one of the services or products that you purchased. You could have contacted the company in a multitude of ways — chat, text, social media, or even an “old-fashioned” telephone call.
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