Playvox

JANUARY 13, 2022

While many in the contact center industry are slow to transition away from on-premise software, cloud adoption shows no signs of slowing. In the last year, contact center teams that have embraced cloud-based solutions have learned some important lessons. billion in 2020. Customer Chit-Chat. There were around 6.4

Contact Center 52

Contact Center Gamification Training Social Media 52

Call Experts

FEBRUARY 12, 2020

By actively harnessing a set of cloud-based AI-powered technologies, contact centers are infusing intelligence across the entire customer contact landscape. through 2022. At the heart of the development and implementation of these solutions, contact centers have maintained a focus on improving UX and CX. .

Contact Center 69

Contact Center Trends Call Center Customer Journeys 69

TechSee

AUGUST 14, 2023

If you missed the 2022 list, you can check it out here. Adrian Swinscoe, Customer experience advisor, author, speaker Adrian is a huge fan of organizations that do great things for their customers and has been helping many achieve their own level of greatness for over 25 years via consulting, writing, speaking workshops, and advisory work.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

Calabrio

OCTOBER 19, 2022

Since the weather postponed travel, our team added a half day to the conference. The Digital Transformation of the Contact Center Is Still Happening. The modern contact center has radically changed within the last few years with a surge of companies switching to cloud services.

Connections 147

Connections Contact Center Analytics Travel 147

Think Customers

MARCH 21, 2023

These three individuals from very different walks of life represent just a sampling of the roster of prominent speakers taking the stage at the X4 Summit, the experience management conference hosted by Qualtrics earlier this montha. Improving the employee experience in this way ultimately enhances the customer experience as well.

Report 52

Report Airlines Healthcare Transportation 52

Russel Lolacher

OCTOBER 24, 2022

See, I’m already flustered, what’s your best or worst employee experience, Jeff? So I will be honest, it’s been 17 years since I’ve been an employee. So there’s a few experiences that were really vivid, but it’s been a long, long time ago. It’s exciting. Jeff Toister.

Employee Engagement 52

Employee Engagement Engagement How To Survey 52