NobelBiz

FEBRUARY 22, 2023

We identified 5 significant trends that are currently in play in 2021 but will be amplified in the post-pandemic environment in 2022. It’s a waste of effort if your analytics don’t deliver useful information! On the one hand, companies have gradually identified the most suitable cases for chatbots.

Contact Center 52

Contact Center Trends Social Media Net Promoter Score 52

NobelBiz

FEBRUARY 22, 2023

We identified 5 significant trends that are currently in play in 2021 but will be amplified in the post-pandemic environment in 2022. It’s a waste of effort if your analytics don’t deliver useful information! On the one hand, companies have gradually identified the most suitable cases for chatbots.

Contact Center 52

Contact Center Trends Social Media Net Promoter Score 52

SurveySensum

MAY 19, 2023

This is where Net Promoter Score (NPS) comes into play. How to calculate NPS in banking What’s a good NPS score in banking and financial services? Benchmarking NPS score in banking and financial services How can banks achieve high NPS scores? How to use NPS in banking and financial services?

Banking 52

Banking NPS Industry Net Promoter Score 52

Playvox

JUNE 22, 2023

Net Promoter Score (NPS) Net Promoter Score, also known as NPS, is an index ranging from -100 to 100 that measures the willingness of customers to recommend a company’s products or services to others. The Customer Satisfaction score can also be applied at the company level. Why do metrics matter?

Call Center 52

Call Center Metrics Contact Center Net Promoter Score 52

Kustomer

JULY 28, 2022

What Are Customer Experience Trends in 2022? Currently, we’re seeing a rise in the use of SMS, social media messaging, and live chat support. Perhaps the most important is the customer satisfaction score (CSAT). Chatbots are an AI-powered customer experience tool that allows customers to receive immediate responses.

Customer Experience 105

Customer Experience e-support Social Media Knowledge Base 105

NobelBiz

JANUARY 17, 2022

Concentrate, efforts management and Data It’s inconvenient to switch between tools to manage calls, emails, and chats, as well as client databases… Access to these disparate duties via a unified, ergonomic, and flowing interface simplifies each customer interaction.

Average Handle Time 52

Average Handle Time Contact Center Management Call Center 52

SmartKarrot

DECEMBER 18, 2020

There are many metrics like customer satisfaction, net promoter score, etc., Metrics like how many tickets have been closed and how fast they were closed have been serving the tasks of measuring the customer service efforts. With increased spending, companies are able to automate their customer service efforts.

Trends 10

Trends Self Service Customer Service Net Promoter Score 10

SmartKarrot

DECEMBER 18, 2020

There are many metrics like customer satisfaction, net promoter score, etc., Metrics like how many tickets have been closed and how fast they were closed have been serving the tasks of measuring the customer service efforts. With increased spending, companies are able to automate their customer service efforts.

Trends 10

Trends Self Service Customer Service Net Promoter Score 10

SmartKarrot

MARCH 24, 2022

The product’s popularity, churn rate, NPS (Net Promoter Score), organization’s growth all depends on this one factor. Taking those calls that might help customers reach out to the CS ( Customer Success ) team instantly – like chatbots. How to score well on the customer responsiveness rate? What should they not do?

Culture 10

Culture Chief Customer Officer Net Promoter Score Effort Score 10