CX Accelerator

JULY 1, 2020

Without a doubt, Covid-19 will leave an indelible impression on our planet, and it may even cause a paradigm shift for businesses and the way they meet their employees’ and customers’ expectations, especially regarding communication channels. Now more than ever, the customer experience is the battleground for brand loyalty.

Contact Center 266

Contact Center Call Center Call Center Solutions Roadmap 266

CX Accelerator

JULY 1, 2020

Without a doubt, Covid-19 will leave an indelible impression on our planet, and it may even cause a paradigm shift for businesses and the way they meet their employees’ and customers’ expectations, especially regarding communication channels. Now more than ever, the customer experience is the battleground for brand loyalty.

Contact Center 182

Contact Center Call Center Call Center Solutions Roadmap 182

NobelBiz

MARCH 23, 2022

Running a successful contact center means you’re responsible for keeping customers happy and your agents performing effectively so that your company may thrive. And generating an ROI on your contact center to increase your company’s bottom line is part of that growth strategy. Actually, no, it’s not that simple!

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52

TechSee

NOVEMBER 27, 2018

Augmented Reality (AR) – the ability to overlay and share physical objects, spaces and images on mobile devices – is revolutionizing the customer experience across multiple industries. This has proven to be especially beneficial in the areas of field service, contact centers and self-service. . Contact Centers.

Infographics 84

Infographics Self Service Customer Service First Call Resolution 84

VDS

JULY 20, 2020

Without a doubt, Covid-19 will leave an indelible impression on our planet, and it may even cause a paradigm shift for businesses and the way they meet their employees’ and customers’ expectations, especially regarding communication channels. Now more than ever, the customer experience is the battleground for brand loyalty.

Contact Center 52

Contact Center Call Center Call Center Solutions Roadmap 52

NobelBiz

MAY 22, 2023

It’s a connection between you and your customers, a facilitator for internal coordination, and a key player in ensuring seamless operations. Embrace the future, elevate your customer experience, and witness the transformative impact it has on your bottom line. Your phone system is more than just a communication tool.

System 52

System Contact Center Call Center Communication 52

TechSee

DECEMBER 27, 2018

With all these tech devices under the tree comes a slew of customer support calls, product returns, restocking, and a lot of inventory management. A Zendesk survey found that customer support tickets can skyrocket by as much as 42 percent during the holidays. For retailers, this kind of spending is a boon. The Problem.

Retail 84

Retail Chatbots Consumers Video 84