2022 Analytics Customer Care Gamification 
NobelBiz
APRIL 18, 2023
In contact centers, hyper efficiency means streamlining processes and leveraging technology in such a way as to maximize output while minimizing costs, often with the aim of improving customer experience. It may be a valuable tool for establishing standards against which the customer relationship center can push its customer service goals.
Retently
APRIL 5, 2024
Self-service options, including self-checkout systems and digital information kiosks, empower customers with autonomy and skill, improving the shopping experience and the retailer’s operational efficiency. In 2022, Apple Stores generated over $70 billion in revenue, highlighting their success in the retail industry.
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SurveySparrow
SEPTEMBER 16, 2022
Actionable analytics : Track your employee recognition program’s effectiveness and overall employee participation with visual data via Executive, Manager and TV dashboards. People analytics : Enable employees to proactively improve their cultural values with individual dashboards. Pricing : Kudos offers a 14-day free trial.
Playvox
JUNE 22, 2023
Ultimately delivering outstanding customer experiences should be a strategic business priority for organizations if it isn’t already. For customer support leaders, metrics tied to the goal of delivering and improving upon outstanding customer care and experiences should matter the most and be top priorities.
NobelBiz
FEBRUARY 22, 2023
As the contact center industry shifts towards becoming more dynamic after the pandemic, customer expectations are different. 2022 is a perfect opportunity to look at some warning signs that you’re not getting the best results from your call center technologies. And here are the telltales.
NobelBiz
FEBRUARY 21, 2022
As the contact center industry shifts towards becoming more dynamic after the pandemic, customer expectations are different. 2022 is a perfect opportunity to look at some warning signs that you’re not getting the best results from your call center technologies. And here are the telltales.
Lithium
JUNE 7, 2022
“We’re excited to expand the breadth of channels our Khoros platform supports to include TikTok, so our customers can have a holistic view of their campaigns and create authentic connections across all channels.”. Check out our TikTok Analytics Tipsheet. Learn how to fully utilize Khoros for your Customer Care agents.
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