Solvvy

NOVEMBER 30, 2022

Zoom Virtual Agent , an intelligent conversational AI chatbot solution, uses natural language processing and machine learning to accurately understand and painlessly resolve issues for customers. Zoom Virtual Agent works 24/7 on multiple support channels to deliver fast, personalized customer experiences.

Virtual Agent 62

Virtual Agent Meeting Contact Center Chatbots 62

TechSee

APRIL 21, 2021

According to a 2021 survey, 65% of U.S. AI enhances existing self-service capabilities, such as smart FAQ and IVR, with the new cognitive capabilities in chatbots or virtual agents. Will AI in call centers replace agents? The post AI in Call Centers: Top innovations for 2021 appeared first on TechSee.

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Call Center Self Service Innovation Contact Center 136

ShepHyken

JANUARY 4, 2022

Intelligent Virtual Assistant. The Opportunities and Fears Surrounding Intelligent Virtual Assistant. Shep Hyken interviews Genefa Murphy, the Chief Marketing Officer for Five9. ” About: Genefa Murphy is the Chief Marketing Officer for Five9. 51% preferred phone when it comes to general issues.

Virtual Agent 129

Virtual Agent Contact Center Consulting Communication 129

Uniphore

JULY 10, 2021

Brian publishes quarterly “executive market studies,” featuring pointed analysis of research findings, industry trends, case studies and new technologies. Contact center leaders around the world trust our low code automation platform to assist customers and agents during moments that matter. Copyright 2021.

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Call Center Contact Center How To Case Study 223

Speaker: Brian Morin & Helena Chen from SmartAction

Join Brian Morin, CMO, and Helena Chen, Director of Product Marketing at SmartAction to learn the 4 golden rules they've acquired after more than 100 conversational AI implementations for voice self-service that outperforms live agents. July 28th, 2021 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT

Self Service

CSM Magazine

JANUARY 27, 2021

Calabrio , the customer experience intelligence company, features perfect customer satisfaction scores and the number one spot in three of four categories in the 2020-2021 Workforce Optimization Product and Market Report from DMG Consulting LLC. View the DMG 2020-2021 Workforce Optimization Product and Market Report here.

Customer Satisfaction 59

Customer Satisfaction Report Effort Score Virtual Agent 59

SurveySparrow

NOVEMBER 20, 2020

Autodesk has a customer service chatbot, AVA (a virtual agent), that interacts with customers in real-time at any time or day of the year. With this virtual agent, Autodesk has massively enhanced customer response times by 99% percent! 80% of businesses say that they would implement some form of chatbot system by 2021.

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Chatbots e-support Virtual Agent Brand Values 52