Uniphore

DECEMBER 14, 2021

Uniphore joins Cisco SolutionsPlus Partner Program PALO ALTO, December 14, 2021 – Uniphore, the leader in Conversational Automation, announced today that it has joined Cisco SolutionsPlus, an industry-leading partner program that helps enterprise buyers design and implement complete end-to-end customer solutions.

Customer Experience 264

Customer Experience Contact Center First Call Resolution Analysis 264

Stella Connect

NOVEMBER 29, 2021

For in-depth insights on this topic, we at Stella Connect by Medallia commissioned a research study of more than 2,100 consumers to get a better understanding of the evolving customer service and customer experience landscape to determine the best practices for meeting and exceeding customer needs. . #2:

Meeting 84

Meeting First Call Resolution Poor Customer Service Effort Score 84

ViiBE Blog

FEBRUARY 9, 2021

The integration of channels boosts customer experience by allowing organizations to connect with users across multiple points of contact such as social media, email, chatbot, and video assistance. Simply put, omnichannel is innovation through integration. Omnichannel is a strategy that integrates communication channels.

Trends 52

Trends Management Omni-Channel Net Promoter Score 52

Stella Connect

SEPTEMBER 28, 2021

If you look at the rise of ecommerce over the last two decades , one thing remains constant: innovations in technology have allowed retailers to continuously meet the needs and expectations of consumers. trillion in 2021, according to the National Retail Federation. In 2021, an estimated 2.14 Retail sales may exceed $4.44

Retail 52

Retail Customer Experience Ecommerce First Call Resolution 52

GlowTouch

AUGUST 20, 2021

” In this partnership, the GlowTouch client achieved a ten-fold increase in per-contact sales, along with improvements in first-call resolution (FCR) and customer satisfaction (CSAT). The Excellence in Strategic Partnerships initiative highlights achievement in collaboration, innovation, and outcomes.

First Call Resolution 52

First Call Resolution Contact Center Social Media Knowledge Base 52

ViiBE Blog

AUGUST 18, 2021

August 18, 2021. They can connect to a ViiBE call with a simple web link and speak to a support agent via video, voice, or text. It tracks First Call Resolution (FCR) rate to see how often customers must call again to resolve an issue. 26 August 2021. 25 August 2021. 24 August 2021.

Customer Centricity 52

Customer Centricity Strategy CRM Net Promoter Score 52

CSM Magazine

OCTOBER 6, 2021

Calabrio , the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). This year, Calabrio is focusing sessions on the Connected Workforce and for the second year in a row, C3 is being held as a virtual event.

Conference 52

Conference Analytics Net Promoter Score Average Handle Time 52