NobelBiz

JUNE 29, 2021

In our article, we will explore the inner working of the customer journey, the mapping aspect of it, and also how it works in the omnichannel environment. Today, however, there are a plethora of alternative actions and channels. What makes the Omnichannel so unique? Fluidity is now the key to the consumer experience.

Customer Journeys 52

Customer Journeys Customer Experience Contact Center Omni-Channel 52

SurveySensum

JULY 17, 2023

Ensure A Seamless Transition From Online to Offline & Vic-Versa In 2020, Amazon launched its Amazon Fresh stores in the USA. According to Statista , in 2020 multichannel online retailers generated more than $350 billion in sales. membership programs on average but actively used a little less than half of those.

Retail 52

Retail Strategy Customer Experience Sports 52

SurveySensum

JULY 17, 2023

Ensure A Seamless Transition From Online to Offline & Vic-Versa In 2020, Amazon launched its Amazon Fresh stores in the USA. According to Statista , in 2020 multichannel online retailers generated more than $350 billion in sales. membership programs on average but actively used a little less than half of those.

Retail 52

Retail Strategy Customer Experience Sports 52

SurveySparrow

JANUARY 7, 2021

In the upcoming years, customers will want to do business with brands that have omnichannel communication. That means your business should have multiple communication channels for the customers to keep them engaged. This is where omnichannel communication comes into the picture. 2020 was an eventful year!

Customer Engagement 52

Customer Engagement Engagement Chatbots Effort Score 52

Currency Alliance

NOVEMBER 14, 2019

The overarching loyalty trend of 2020 will continue to be brands getting to grips with digital transformation. If that sounds like loyalty is late to the party, that’s not necessarily a bad thing. 2020, however, seems likely to be the year in which stars align for a more profitable, productive and open future for loyalty.

Loyalty 40

Loyalty Trends Loyalty Programs Hotels 40

Currency Alliance

NOVEMBER 17, 2020

If 2020 has taught us anything it is that diversification (or luck from being in the right sector) can be a lifeline. In November 2019 when we published the Top Trends for 2020 , we could not have known about the Covid-19 pandemic. The gap between winners and losers will widen significantly in 2021.

Loyalty 52

Loyalty Trends Loyalty Programs Travel 52

Currency Alliance

FEBRUARY 26, 2019

Having benchmarked and talked to hundreds of loyalty programs in the past few months, what we think program leaders ought to be doing during the next 3-6 months is preparing a plan to realign their loyalty program design with the broader business strategy and core value propositions. Customer data: maximize ROI.

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45