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Customer Support Trends in the SaaS Industry

GlowTouch

The SaaS industry saw rapid growth in 2020, and that should continue this year. Convert customer conversations into structured cases: The past is often prologue; you don’t need Shakespeare to see that. Software-as-a-service continues to flourish, and it is not by accident. A certified Woman-Owned Business and six-time Inc.

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10 Essential and Uncommon Services SMEs Don’t Have That BPO Philippines Can Provide

Magellan Solutions

Furthermore, outsourcing staff leasing service to a BPO company guarantees an average annual return on investment (ROI) of 27.2%. As of 2020, there are 4.48 During the first wave of COVID-19 pandemic, the top BPO companies in Philippines 2020 changed drastically. . BPO Philippines’ Community Moderation Services.

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10 Essential Services SMEs Don’t Have That BPOs Can Provide

Magellan Solutions

Furthermore, outsourcing staff leasing service to a BPO company guarantees an average annual return on investment (ROI) of 27.2%. As of 2020, there are 4.48 During the first wave of COVID-19 pandemic, the top BPO companies in Philippines 2020 changed drastically. . BPO Philippines’ Community Moderation Services.

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Oracle Profitability and Cost Management (PCMS)

Circular Edge

According to an Oracle case study, the global engineering and construction firm, Black & Veatch, was able to improve project planning and resource management with Oracle PCMS, resulting in a 10% reduction in overall project duration and a 15% improvement in resource utilization. Why use PCMS? and a growth rate of 13.3%

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Knowledge Hubs for the Digital Transformation of Citizen Service

eGain Blogs

But if you now look at the last few years, at 2019, 2020, 2021 Forrester index, the government sector is scoring the lowest in citizen experience (in the business sector it’s customer experience, here it’s citizen experience). Sam: Case study 1: IRS | There’s an organization most of you are familiar with—the IRS.