ChurnZero

MARCH 29, 2019

How Customer Success Can Catalyze Customer-Centric Change. Wednesday, April 10, 2019, 1:00 – 2:00 PM EDT. Customer-centricity is a term that gets bounced around, but what does this really mean and how can customer success teams contribute to their organization’s CX evolution? Upcoming Webinar.

B2B 73

B2B Survey Net Promoter Score Effort Score 73

ChurnZero

APRIL 5, 2019

How Customer Success Can Catalyze Customer-Centric Change. Wednesday, April 10, 2019, 1:00 – 2:00 PM EDT. Customer-centricity is a term that gets bounced around, but what does this really mean and how can customer success teams contribute to their organization’s CX evolution? RYG |Leadership Hour ?in

Tips 40

Tips Customer Success Customer Centricity Leadership 40

SurveySensum

JULY 14, 2020

XM Scientist and Co-Founder at Effectly AB and experiasummit.com, Joakim Thörn is a subject-matter expert and a speaker who specializes in facilitating and helping clients expand their market presence through experience-based differentiation. Dennis Wakabayashi is a Corporate Customer Experience Champion and an Influencer.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Storyminers

JULY 6, 2020

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Annette Franz.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Annette Franz.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

CX Journey

OCTOBER 30, 2018

Journey Voice of customer Engagement Culture Automation Security Experience Metrics Transformation Let's start with a definition of "buzzword." Given that definition, honestly, none of those words are "in vogue" terms; they're all an important part of what we do, part of our (customer experience professionals') daily language.

Culture 88

Culture Voice of Customer Metrics Customer Experience Professionals 88

ChurnZero

MARCH 22, 2019

How Customer Success Can Catalyze Customer-Centric Change. Wednesday, April 10, 2019, 1:00 – 2:00 PM EDT. Customer-centricity is a term that gets bounced around, but what does this really mean and how can customer success teams contribute to their organization’s CX evolution? Too many even.

Customer Retention 61

Customer Retention Customer Centricity Customer Success Sales 61