ChurnZero

MARCH 29, 2019

Checking in on customer service objectives? Focusing on customer retention? How Customer Success Can Catalyze Customer-Centric Change. Wednesday, April 10, 2019, 1:00 – 2:00 PM EDT. Provide practical tips and suggestions that CS teams can implement to catalyze customer-centric change.

B2B 73

B2B Survey Net Promoter Score Effort Score 73

ChurnZero

APRIL 5, 2019

How Customer Success Can Catalyze Customer-Centric Change. Wednesday, April 10, 2019, 1:00 – 2:00 PM EDT. Customer-centricity is a term that gets bounced around, but what does this really mean and how can customer success teams contribute to their organization’s CX evolution? RYG |Leadership Hour ?in

Tips 40

Tips Customer Success Customer Centricity Leadership 40

ChurnZero

MARCH 22, 2019

We also had You Mon Tsang, CEO and Founder of ChurnZero share tried and true ways to improve customer retention. How Customer Success Can Catalyze Customer-Centric Change. Wednesday, April 10, 2019, 1:00 – 2:00 PM EDT. Teach you about the key aspects of customer-centric business practices (e.g.

Customer Retention 61

Customer Retention Customer Centricity Customer Success Sales 61

SurveySensum

JULY 14, 2020

XM Scientist and Co-Founder at Effectly AB and experiasummit.com, Joakim Thörn is a subject-matter expert and a speaker who specializes in facilitating and helping clients expand their market presence through experience-based differentiation. Jay Nathan – Founder of Customer Imperative and Gain Grow Retain. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Storyminers

JULY 6, 2020

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Annette Franz.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Annette Franz.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130