NICE inContact
SEPTEMBER 5, 2019
Will Artificial Intelligence (AI) completely transform the consumer experience and bring contact center software out of the dark ages? It’s not surprising that many contact center leaders feel a little unsure of when, where or why to implement AI in their call center operations.
Avaya
JUNE 24, 2019
Some key innovations within this partnership include: Virtual Agents: Virtual assistant technology is a key driver of the global contact center software market’s projected CAGR of 22% between 2019 and 2024. The post Application Ecosystems and the Future of the Contact Center appeared first on Avaya Connected Blog.
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CSM Magazine
APRIL 15, 2020
We are excited to offer Puzzel customers a modern, integrated customer engagement platform purpose built for contact centers.”. Puzzel is a leading cloud-based contact center software provider and was a pioneer in offering integrated customer engagement as an easily-deployed service. About Puzzel.
UJET
JUNE 25, 2021
According to ourfall 2019 survey, 61% of customers were using a mobile device for support, and 48% were using in-app messaging with agents for on-demand delivery services. Contact Center software that supports agents in connecting with their customers is essential.
Speaker: Laura Sikorski, Contact Center Consultant
Robust Contact Center software features that will enhance your operation. November 5, 2019 9:00 AM PST, 12:00 PM EST, 5:00 PM GMT Tune in on November 5th and learn things such as: Using the phone tree to help your customers, not frustrate them. ROI from technology improvements.
CSM Magazine
AUGUST 4, 2020
Puzzel is a leading cloud-based contact center software provider and was a pioneer in offering integrated customer engagement as an easily-deployed service. Discover more about integrated ticketing and benefit from a free one-month’s trial of Puzzel Ticketing by visiting www.puzzel.com/ticketing. About the Author.
Talkdesk
JULY 16, 2019
Call center management must rely on a more holistic assessment for shaping their performance management solutions beyond just numerical KPIs, CSAT and NPS scores. The post What is Call Center Performance Management? appeared first on Talkdesk.
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