Avaya

JUNE 24, 2019

Digital transformation is about creating experiences that matter, but what does this look like within the contact center? Effortless self-service, agent augmentation, interaction insights, smart pairing…nowhere close to what one vendor alone offers today. Is your interest piqued? It should be. CCWVegas19, #ExperiencesThatMatter.

Contact Center 104

Contact Center Self Service Contact Center Software Virtual Agent 104

UJET

JUNE 25, 2021

Unsurprisingly, mobile usage skyrocketed during the pandemic, and the percentage of mobile interactions with the contact center is now estimated to be 80% or higher globally. Contact Center software that supports agents in connecting with their customers is essential.

Customer Journeys 82

Customer Journeys Customer Experience Contact Center Omni-Channel 82

CSM Magazine

APRIL 15, 2020

Puzzel is a leading cloud-based contact center software provider and was a pioneer in offering integrated customer engagement as an easily-deployed service. About Puzzel. Headquartered in Oslo, Norway, with offices in six European markets including the U.K., Puzzel serves more than 900 customers across 40 countries.

Omni-Channel 52

Omni-Channel Employee Engagement Engagement Contact Center 52

CSM Magazine

AUGUST 4, 2020

The other significant benefit is that this technology enables home-working agents to interact professionally with customers as they juggle domestic chores, childcare and pets. Inspired to learn how your contact centre can transform the power of the humble email? After all, dogs cannot be heard barking on email.

Omni-Channel 52

Omni-Channel Contact Center Software Contact Center Communication 52

Speaker: Laura Sikorski, Contact Center Consultant

Your customers should have a positive customer experience with every interaction. Robust Contact Center software features that will enhance your operation. November 5, 2019 9:00 AM PST, 12:00 PM EST, 5:00 PM GMT ROI from technology improvements.

Contact Center

Talkdesk

JULY 16, 2019

How Call Center Performance Management Improves Customer Experience When a customer reaches out to your contact center for help with an issue, what do they expect? Do they want personal, friendly customer interactions, or do they want an effective call center agent who can provide fast resolution of their issue?

Call Center 43

Call Center Management Average Handle Time Net Promoter Score 43

Upstream Works

DECEMBER 11, 2018

However, with a firm grasp of some of the advancements that 2018 has brought us, it’s logical to predict that these will continue to make an impact on Customer Experience Management in 2019. Meanwhile, agent-based interaction will reduce to 15% by 2022, with a further 21% being agent-assisted self-service. AI, Bots & RPA.

Customer Experience Management 96

Customer Experience Management Self Service Customer Experience Management 96