TechSee

OCTOBER 31, 2018

Artificial Intelligent applications are revolutionizing the way telecoms operate, optimize and provide service to their customers. Today’s communications service providers (CSPs) face increasing customer demands for higher quality services and better customer experiences (CX). IDC indicates that 63.5%

Industry 100

Industry Telecommunications Trends Self Service 100

Talkdesk

MAY 10, 2019

AI, machine learning and automation have brought the future to the present and call center leaders who want to keep their businesses competitive in today’s economy must adopt the technology that will enable them to provide truly innovative customer experiences. AI is more than a chatbot. How satisfied are customers with your services?

Call Center 50

Call Center Contact Center Average Handle Time Chatbots 50

Eptica

JANUARY 9, 2019

Date: Wednesday, January 9, 2019 Author: Anne-Claire Bellec - Marketing Director Reviewing 2018 – our top 10 blog posts from the year. Published on: January 09, 2019. How AI can help transform VoC programs New Artificial Intelligence techniques are central to ensuring Voice of the Customer strategies provide business value.

Average Handle Time 89

Average Handle Time Self Service Chatbots ROI 89

Cyara

JULY 9, 2019

Companies must now compete by delivering innovative, flawless customer experiences. Businesses are undergoing a process of digital transformation which is driven by customer demand for a more personalized, seamless and predictive customer experience, combined with internal pressure to reduce operating costs.

Contact Center 52

Contact Center Average Handle Time Competitive Advantage Chatbots 52

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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.

Contact Center

Bold360

JANUARY 10, 2019

So here we are, 2019. I’ve already provided my overall predictions around AI in 2019 , but another area I think we’ll see a dramatic shift away from the status quo is in how customer service teams work overall and, fundamentally, how they approach and grow in their careers.

Chatbots 49

Chatbots Customer Service Self Service Average Handle Time 49

UJET

DECEMBER 10, 2020

And there’s a very simple way to unlock each of your customer service agent’s full potential—give them a rock-star number two player. And you can leverage Virtual Agents’ artificial intelligence (AI) to level up your customer experience in a big way. Babe Ruth had Lou Gehrig—the list goes on. What, Exactly, Are Virtual Agents?

Virtual Agent 72

Virtual Agent Customer Service Self Service Average Handle Time 72