2018 Knowledge Base Omni-Channel Self Service 
Bold360
MARCH 9, 2017
As Forrester posited, we are in the Age of the Customer, and in this era of immediacy and availability, offering digital self-service is a requirement for any company hoping to provide high-level service for consumers. Consumers are used to comfort and convenience, and have little patience for hassle or waiting.
ShepHyken
NOVEMBER 4, 2022
From self-service portals to omnichannel support options and knowledge management systems, BPOs have greatly enhanced customer service. . In India alone, the IT BPO industry generated around $154 million in revenue in 2017-2018, according to Brandongaille. . Self-Service for Timeless Customer Support .
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ProProfs Chat
NOVEMBER 17, 2017
No matter how great your product your service is, you can’t sustain market competition without a top of the line customer service. As 2017 is coming to an end, here’re 3 customer support trends that promise a better customer support in 2018. Video services will continue to increase and become mainstream. Take a look. .
Comm100
DECEMBER 1, 2017
2018 is just around the corner, which means that companies around the world are planning (or have already planned) their business goals for next year. CCW Digital, in their latest Winter Executive Report, studied a wide range of organizations to discover the most popular goals and strategies for call centers in 2018.
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Comm100
AUGUST 23, 2018
It’s 2018, and customer expectations are changing faster than ever. This blog post is not about the top customer service trends to watch out for in 2018. What we have compiled here is a list of today’s industry-leading customer service examples. Organic Mobile Experiences Blur Channel Lines. Starbucks and Chipotle.
Call Experts
OCTOBER 23, 2019
Then you can craft a self-service experience, train your support team, and develop content. Build a knowledge base to support self-service solutions. As you begin to build more content to support your customers, these assets become your knowledge base (purchasing, implementation, retention, and more).
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