Maru Group

JANUARY 8, 2019

2018 was an important year for retailers and UK brands. Changing spending habits, growing business rates, unprecedented levels of discounting and even the weather all collided to make 2018 one of the most difficult trading years for consumer brands in recent history.

Customer Experience 56

Customer Experience Retail Customers Brands 56

CSM Magazine

NOVEMBER 22, 2023

In the swirling storm that is modern retail, with the high street being buffeted by economic, technological, and social changes, there emerges a beacon of opportunity for retailers: curating brilliant and memorable digital customer experiences. In 2018, online sales accounted for $6.22

Online Experience 52

Online Experience Retail e-support Groups 52

Maru Group

DECEMBER 18, 2018

Since 1999, Maru/edr have been benchmarking the online retail landscape over the crucial Christmas trading period to unearth best practice and understand what makes a winning digital customer experience. 2018 Christmas Winners. 2018 Christmas Winners. Maru/edr Retail Benchmark 2018 leaders.

Retail 40

Retail Touchpoint Fashion Comparison 40

Thunderhead

OCTOBER 19, 2018

One CEO of the top five spoke recently of ‘end-to end’ online retailing of new and used cars – from research to purchase and finance, plus delivery and signatures: “It’s about making effortless journeys for customers, not complex processes”. Jamie Watts, Sales Manager of the Year 2018.

Omni-Channel 40

Omni-Channel Automotive Retail Sales 40

Qualtrics

OCTOBER 10, 2019

The consumer experience is no longer just a matter of going shopping in a store or pulling out a device to make a purchase online. There’s staff selection and training, the way employees are managed and the degree of autonomy they have in their interactions with customers. Oasis – merging online and in-store fashion retail.

Retail 34

Retail Travel Multi-Channel Fashion 34