TechSee

FEBRUARY 12, 2018

We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. customer exhibitors at MWC 2018: Verto Analytics. Messaging app exhibitors at MWC 2018: Infinity Mobile. Immersive technology exhibitors at MWC 2018: Go6D Technologies. 360-degree view of your customer. Virtual Customer Assistants.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

TechSee

FEBRUARY 12, 2018

We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. customer exhibitors at MWC 2018: Verto Analytics. Messaging app exhibitors at MWC 2018: Infinity Mobile. Immersive technology exhibitors at MWC 2018: Go6D Technologies. 360-degree view of your customer. Virtual Customer Assistants.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

CSM Magazine

NOVEMBER 7, 2018

Figures from Ofgem have revealed that the average number of complaints received by the leading utility companies per 100,000 customer accounts had decreased from 3,510 in Q1 2013 to 2,233 in Q1 2018, but the average number of complaints resolved by the suppliers by end of the next working day dropped from 81 percent to 60 percent in the same period.

Interaction 221

Interaction Telecommunications Customer Satisfaction Social Media 221

AWS Machine Learning

JUNE 29, 2022

Online conversations are ubiquitous in modern life, spanning industries from video games to telecommunications. Since its advent in 2018, BERT and its variations have been widely used in text classification tasks. Over time, various NLP techniques for text analysis have also evolved.

Training 79

Training Metrics Telecommunications Data 79

Comm100

JANUARY 5, 2021

Live chat providers with inadequately secure chat windows and/or poor data handling practices pose enormous threats to customer privacy by leaving customer information and transcripts vulnerable to misuse by cyber attackers. US telecommunications giant Verizon experienced exactly this type of breach in December 2020.

Chatbots 130

Chatbots Exercises Banking Airlines 130

SmartMessage Blog

NOVEMBER 20, 2019

In last years, we heard a lot about chatbots in the marketing world. Chatbots are small software applications that simulate interactive human conversation so that meaningful interactions can happen between a brand and a consumer. 7/24 available, chatbots help users like virtual assistants replying to instant questions.

Chatbots 49

Chatbots Tourism Banking Abandon Rate 49

Retently

APRIL 11, 2019

According to the DMA’s Email benchmarking report for 2018 , email open rates across industries are on average at 18,1%, less than the case of other channels. Chatbots and messaging apps. Messaging apps are undoubtedly part of our day-to-day lives, and chatbots seem to be the near future. Phone Surveys. Feedback loop automation.

NPS 78

NPS Survey Multi-Channel Chatbots 78