Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. While some businesses have struggled to withstand the shifting tides, others have reacted in a timely enough fashion to keep up (at least minimally) with changing customer expectations. Organic Mobile Experiences Blur Channel Lines. Who is doing this right?

Exceptional Customer Service 100

Exceptional Customer Service Customer Service Chatbots Hotels 100

Hero Digital

DECEMBER 11, 2018

If each interaction with your brand causes that type of emotional connection, why wouldn’t they stay loyal? Many people go through their days in routine fashion. Enter your brand. In 2019, we predict that more brands will invest in emotional marketing, brand resonance, and feelings-driven engagement goals. .

Omni-Channel 42

Omni-Channel Connections Brands Healthcare 42

NetBase

JULY 22, 2020

Finishing 2019 with a brand value of $47.2 billion , Louis Vuitton is the world’s most valuable luxury brand. How deep luxury brands go into the projected 20-35% decline this year may heavily depend on their success in taking the luxury buying experience online. Estée Lauder. and Canada ahead of schedule.

Consumers 59

Consumers Meeting Brands Ecommerce 59

ProProfs Chat

JULY 30, 2021

in the Q4 of 2018. Former CEO of McDonalds, Steve Easterbook confirms that brand perception is one factor that helped the company grow in the last quarter of 2018. If your customers are not familiar with your brand values or your offerings, they will be hesitant to purchase your products. Image Source: Shopify. (b)

Brands 111

Brands Net Promoter Score Social Media e-support 111

PK

JULY 25, 2019

Emotionally connected customers have a 306% higher lifetime value , which means brands have to find ways to show you care. One way to do that is through meaningful events that overdeliver on value. Events have the potential to be a highlight in your customer journey and communicate your brand values in a memorable way.

Retail 49

Retail Loyalty Fashion ROI 49