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Good bye to a wonderful 2018! Hello to a fabulous 2019!

Wired and Dangerous

As 2018 draws to a close, it is time to reflect on all of the good that came from the past year and to express our sincere gratitude to all of those who helped make the year the very best it could be. Thank you!”. These are arguably the two most powerful words in the English language. Customers love to hear and feel a sincere “thank you”.

Fashion 87
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Will 2018 See the Fall of Big Data and the Rise of Experience Analytics?

Oracle

Now, in 2018, the excitement that surrounded big data has worn off. What will define 2018 are those tools and technologies that look beyond big data and start to develop much more fluid, qualitative, and ultimately human insights into how and why people shop.

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MS 2018 Year In Review: Level Up!

Magellan Solutions

Although 2018 feels like it passes like the wind, for the Manila-based business process outsourcing company Magellan Solutions, it is a long year of fun and development. Employees at play — Summer Outing 2018. The Face of Magellan 2018. The post MS 2018 Year In Review: Level Up! It’s almost the end of the year again!

Sports 65
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Goodbye to a Wonderful 2017! Hello to a fabulous 2018!

Wired and Dangerous

Delivering great service means making sure that your entire organization communicates gratitude in a fashion that makes customers feel your authenticity. Resolve to break your negative habits in 2018 and approach every day with an attitude of gratitude. Chip and John. P.S. Be sure to catch Chip’s great recent LinkedIn post.

Fashion 70
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How Brazilian Fashion Retailer Passarela Uses Data for Better CX

Oracle

Next week at Oracle Modern Customer Experience 2018 in Chicago, the Markie Awards ceremony will take place, where winners in 19 categories of marketing and customer experience excellence will be announced. In 2005 we’ve started Passarela.com, which was the first store to sell women’s fashion shoes in Brazil.

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This is What Exceptional Customer Service Looks Like In 2018

Comm100

It’s 2018, and customer expectations are changing faster than ever. While some businesses have struggled to withstand the shifting tides, others have reacted in a timely enough fashion to keep up (at least minimally) with changing customer expectations. Organic Mobile Experiences Blur Channel Lines. Who is doing this right?

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6 Hot Retail Trends in 2018

Oracle

At NRF 2018, we asked retail leaders: “ What are the top retail trends in 2018? I think 2018 has the opportunity to be the return of the retail Jedi. The other thing is, I think that in 2018 we’re going to start to see more services built into the retail proposition. Copyright © 2018 Oracle.

Retail 56