ChurnZero

SEPTEMBER 14, 2018

This year, they even had a dedicated CS track that gave CSMs useful information for their day-to-day jobs and covered topics such as – Customer Retention, Customer Success, Customer Loyalty, Customer Feedback, and Customer Experience. Check out our top ten Customer Success takeaways from INBOUND 2018.

Customer Success 66

Customer Success Customer Retention Conference B2B 66

ChurnZero

SEPTEMBER 7, 2018

As we’ve mentioned before – Customer Success Manager is the third most promising job for 2018 according to LinkedIn. This recent growth in Customer Success also means increased demand and competition for hiring CSMs. Customer Education: The Secret to Scale in Customer Success. Tuesday, September 25, 2018.

Customer Success 45

Customer Success Management NPS Tips 45

ChurnZero

AUGUST 24, 2018

The webinar discussed the process and impact of the renewal from both the Customer Success and Finance point of view. Topics discussed included: • Processes that can help drive customer retention. The total financial impact of customer retention. Winner will be notified on August 31st, 2018.

Customer Success 61

Customer Success NPS Customer Retention Financial 61

ChurnZero

AUGUST 31, 2018

Customer Education: The Secret to Scale in Customer Success. Tuesday, September 25, 2018. Over the past several years, B2B SaaS companies have made a wave of investments in growing Customer Success functions. Not only must these companies compete for the same talent, but they inflate their Customer Retention Costs.

Net Promoter Score 45

Net Promoter Score Effort Score Customer Success Training 45

ProProfs Chat

JANUARY 30, 2020

“Your most unhappy customers are your greatest source of learning.” — Bill Gates. Elaborating on this maxim, I would also like to add that unhappy customers can ruin the brand value in minutes. It takes less than a minute for an angry customer to post their bitter experiences online. In 2018, 46.5

Customer Engagement 136

Customer Engagement Engagement Social Media Customers 136

SmartKarrot

JANUARY 5, 2021

Being an esteemed leader and strategically managing the Customer Success teams at eminent organizations throughout the past few years of her career, she has successfully pioneered the art of transforming customer experiences into personalized brand value generation tactics. Kristen Hayer. Emilia D’Anzica.

Customer Success 21

Customer Success Chief Customer Officer Leadership B2B 21

Strativity

APRIL 27, 2023

Using that information, our focus is to provide strategies for growth and long-term customer retention while serving as a partner in disruption for challenger brands looking to uncover new growth by reshaping the restaurant category. It’s hard to underscore the franchise value concept enough. McKinsey and Co.

Strategy 52

Strategy e-support Roadmap Customer relationships 52