ijgolding

MARCH 20, 2018

We’re a small company specialised in customer insights, CX consulting and training/change management. We work with organisations large and small to help them be more customer-centric. How do you align channels to deliver the right customer experience? I recently did a customer journey mapping project with a Dutch retailer.

Customer Journeys 152

Customer Journeys Culture Customer Centricity Contact Center 152

Call Experts

FEBRUARY 19, 2020

How focussed are you on improving customer experience (CX). What is customer experience? CX is the sum of all the moments your customers share during their entire customer journey. Improving this experience is about developing an emotional connection to create a brand perception of your company.

Self Service 80

Self Service Customer Experience Customer Journeys Contact Center 80

Hero Digital

DECEMBER 11, 2018

Solving your customers’ problems before they know they have them removes unnecessary stress in the customer journey and reaffirms their decision to choose your brand’s shopping experience over a competitor’s. The post The 6 Best Emotional Brand Connections of 2018 appeared first on Hero Digital. Confidence.

Omni-Channel 42

Omni-Channel Connections Brands Healthcare 42

PK

JULY 25, 2019

Emotionally connected customers have a 306% higher lifetime value , which means brands have to find ways to show you care. One way to do that is through meaningful events that overdeliver on value. Events have the potential to be a highlight in your customer journey and communicate your brand values in a memorable way.

Retail 49

Retail Loyalty Fashion ROI 49

ChurnZero

AUGUST 31, 2018

Net Promoter Score – The score your customers give you can be very telling. Set up an alert to let you know when a customer becomes a Detractor, passive, or Promoter. Check and Balances – Should a field on the account be updated by a specific point in the customer journey or an opportunity created but is still missing?

Net Promoter Score 45

Net Promoter Score Effort Score Customer Success Training 45

BlueOcean

JANUARY 22, 2019

Also read this: Customer Journey Mapping in the Contact Center. or: Secrets to Incredible Customer Service with Paul R. Consumers Want Brands to Use Their Power for Good and Not Just Profit. In 2018, Nike gave us all a master class in taking a stand. Get in touch if you want some info on how we do this.

Consumers 204

Consumers Trends Customer Experience Strategy 204

SmartKarrot

JANUARY 5, 2021

Truly invested in sharing his amazing insights on best practices for Customer Success professionals, James has assisted several individuals and organizations on their customer journeys through the Atlanta Tech Village community. Currently, he is serving as the Vice President of Customer Success at GitLab Inc. Jay Nathan.

Customer Success 21

Customer Success Chief Customer Officer Leadership B2B 21