Hero Digital

DECEMBER 11, 2018

Brand loyalty is at an all-time low, but values-driven connections are tipping the scale for customers across generations. Euclid reports that a brand’s alignment with the customer’s personal values is important to 52% of millennials, 48% of Gen X, and 35% of baby boomers. Confidence. Efficiency.

Omni-Channel 42

Omni-Channel Connections Brands Healthcare 42

Eptica

APRIL 25, 2018

Date: Wednesday, April 25, 2018 4 ways to transform your CX maturity levels. Published on: April 25, 2018. Author: Olivier Njamfa Brands understand that consumer expectations are continually rising. Purposeful Leadership: Operate consistently with a clear set of values.

Customer Connectedness 49

Customer Connectedness Self Service Brand Values Financial 49

ProProfs Chat

JANUARY 30, 2020

Elaborating on this maxim, I would also like to add that unhappy customers can ruin the brand value in minutes. And we all know, what goes online, reaches everyone and hampers the brand image as well. Consumer Engagement & Experience. 88 percent of consumers trust online reviews as much as personal recommendations.

Customer Engagement 136

Customer Engagement Engagement Social Media Customers 136

Stella Connect

SEPTEMBER 22, 2017

How to Achieve Excellence in Travel Customer Service in 2018. If the past is any indication, Q1 2018 will kick off a record-setting year. Consumers looking to escape the winter doldrums or plan for summer vacation might engage travel companies only during peak season, or perhaps two or three times throughout the year.

Travel 40

Travel Customer Service Contact Center Self Service 40

BirdEye

OCTOBER 6, 2023

Reputational risk is potential damage to an organization’s image caused by negative publicity, scandals, or crises that can impact revenue, brand value, and stakeholder loyalty. Once it’s damaged, your relationships with consumers take a hit. And consumers saw that the brand didn’t care about ethical labor standards.

Strategy 57

Strategy Social Media Airlines Software 57

ProProfs Chat

JULY 30, 2021

in the Q4 of 2018. Former CEO of McDonalds, Steve Easterbook confirms that brand perception is one factor that helped the company grow in the last quarter of 2018. Different Types of Brand Perception. How to improve brand perception? Hence, having a positive brand image makes it easy to sell your new products. (b)

Brands 111

Brands Net Promoter Score Social Media e-support 111

Strativity

APRIL 27, 2023

From the pandemic then straight into inflation, rising interest rates, and softening consumer spending, Material’s view is: The restaurant category may never normalize. The go-go days Prior to 2019, consumers were experiencing a massive boom in restaurant choice. It’s hard to underscore the franchise value concept enough.

Strategy 52

Strategy e-support Roadmap Customer relationships 52