ShepHyken

NOVEMBER 5, 2018

Here’s Why Airlines DON’T Care About Customer Service by Kindra Cooper. CCW Digital) Airlines seem to be above reproach when it comes to poor customer service, and the average air traveler knows it. My Comment: This article is a bit controversial, in my opinion.

Customer Service 82

Customer Service Airlines Wireless Retail 82

Helen Dewdney

OCTOBER 8, 2018

As we enter the holiday season we know there will be the inevitable flight delays and fobbing off by airlines and tour operators. Note that from 01 July 2018 The new Package Travel and Linked Travel Arrangements 2018 came into force). Those events certainly kept me gainfully employed informing people of their rights!

Poor Customer Service 46

Poor Customer Service Customer Service Travel Hotels 46

Helen Dewdney

AUGUST 23, 2019

Ryanair came bottom of the table, only managing a paltry customer service score of 45 per cent overall, with the lowest rating of one star in all three categories: Making you feel valued as a customer. When asked about how well the airline handles complaints, half (50%) of respondents gave it the lowest possible rating.

Customer Service 46

Customer Service Airlines Sports Apparel 46

C3Centricity

AUGUST 17, 2020

Another CNBC article highlights others including cruises, fitness, energy and airlines. Whether or not these too were headed downwards or not, customers hold the key to success more than ever before as their spending becomes less impulsive. But only 1% of customers feel that vendors consistently meet their expectations.

Strategy 158

Strategy Customer Centricity Social Media Analysis 158

C3Centricity

DECEMBER 3, 2018

74% of consumers have spent more due to good customer service (Source: Entechus.com). 89% of consumers have stopped doing business with a company after experiencing poor customer service. Source: RightNow Customer Experience Impact Report). Source: Customers 2020 Report). (Source: CEI Survey).

Strategy 149

Strategy Poor Customer Service Social Media Analysis 149

GetFeedback

NOVEMBER 20, 2018

And we’ve all seen the damage bad customer experience can do to even established companies like United Airlines. Now, although the majority of companies aren’t making such egregious public mistakes, the majority of companies are pretty out of sync with their customers. And they’re losing profit as a result.

Customer Satisfaction 257

Customer Satisfaction Survey Net Promoter Score Social Media 257