2018 Airlines Consumers Poor Customer Service 
Helen Dewdney
OCTOBER 8, 2018
As we enter the holiday season we know there will be the inevitable flight delays and fobbing off by airlines and tour operators. Note that from 01 July 2018 The new Package Travel and Linked Travel Arrangements 2018 came into force). How To Complain: The ESSENTIAL Consumer Guide to Getting REFUNDS, Redress and RESULTS!
Helen Dewdney
AUGUST 23, 2019
survey reveals league table for customer service. The consumer organisation Which? has today released the results of its latest survey of customer service performance. When asked about how well the airline handles complaints, half (50%) of respondents gave it the lowest possible rating.
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C3Centricity
AUGUST 17, 2020
Another CNBC article highlights others including cruises, fitness, energy and airlines. Whether or not these too were headed downwards or not, customers hold the key to success more than ever before as their spending becomes less impulsive. 86% of buyers will pay more for a better customer experience. Customers 2020 Report.
C3Centricity
DECEMBER 3, 2018
But only 1% of customers feel that vendors consistently meet their expectations. 74% of consumers have spent more due to good customer service (Source: Entechus.com). 89% of consumers have stopped doing business with a company after experiencing poor customer service. Source: CEI Survey).
GetFeedback
NOVEMBER 20, 2018
And we’ve all seen the damage bad customer experience can do to even established companies like United Airlines. Now, although the majority of companies aren’t making such egregious public mistakes, the majority of companies are pretty out of sync with their customers. And they’re losing profit as a result.
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