Clarivate

APRIL 18, 2024

While the key players’ strategies differ, all are focused on bending the cost curve while increasing patient touchpoints and engagement. Humana is also on track to add 30 to 50 new senior-focused primary-care centers each year through 2025.

Healthcare 52

Healthcare Retail Hospitality Insurance 52

Alliance by IFS

OCTOBER 30, 2019

By 2025, the global number of IoT connected devices is expected to grow to 22 billion. We give you the freedom to connect and integrate any technology—from app to edge. Software AG has more than 4,700 employees, is active in 70 countries and had revenues of €866 million in 2018. www.astea.com.

Software 70

Software Wireless Competitive Advantage Customer Satisfaction 70

Qualtrics

JANUARY 2, 2019

trillion in 2018, we’re talking about huge sums of money. CX practitioners have been early adopters of AI, seeing its opportunities before many others and using the technology to better serve customers. After all, what is CX but an ongoing effort to ensure new technology is used to serve customers and improve their lives?

Customer Experience 32

Customer Experience Social Media Call Center Chatbots 32

TechSee

FEBRUARY 5, 2019

If 2018 was a year when customer experience professionals came under intense pressure to map out tangible results from heavy investment, 2019 is shaping up to be the year when next generation customer experience will deliver on the promise of a wide range of new technologies. Three key drivers are at the core of this.

Trends 173

Trends Customer Experience Self Service ROI 173

Currency Alliance

FEBRUARY 10, 2020

For an industry of such powerful businesses, which have embraced technology for decades, this is a missed opportunity. Partners should collaborate as peers with a thin layer of low cost-technology that glues them together. But almost all of these ‘burn’ partners seem likely to have been aggregated by a third-party technology partner.

Loyalty Programs 52

Loyalty Programs Loyalty How To Hotels 52