Comm100

SEPTEMBER 4, 2022

Note: This blog post was originally published in January 12th, 2017. More companies all the time are experiencing the benefits of live chat , but how does one maximize these benefits? Responding to customers immediately is the goal, but with so many customers to attend to, it’s not always going to be possible.

Customer Service 245

Customer Service Abandon Rate ROI Apparel 245

TechSee

JANUARY 23, 2018

According to the Global Smart Coffee Machines Industry 2017 Market Research Report, the global smart coffee maker market is expected to grow at a CAGR of 38.81% during the period 2017-2021. From a customer service perspective, this rapid growth translates into more complexity and a greater need for support at scale.

Innovation 84

Innovation Consumers Connections Customer Service Representative 84

Ecrion

SEPTEMBER 23, 2020

Engage your customers at the key points of their overall customer journeys. Find out more from the following statistics: 64% of Americans have contacted some form of customer service in 2017. 64% of consumers consider customer experience more important than price when deciding to make a purchase with a brand.

Infographics 105

Infographics Self Service Customer Service Social Media 105

ProProfs Chat

JUNE 14, 2019

Around 54% of all consumers globally say they have higher customer service expectations than they did just one year ago. Worldwide, 67% of people believe that customer service as a whole is improving. In 2017, 64% of customers in the United States connected with some form of customer service.

Self Service 90

Self Service Customer Service Social Media Poor Customer Service 90

ProProfs Chat

AUGUST 19, 2020

However, the reality is that modern customers are encountering horrifying service experiences in this part of the Universe. For example, who could forget the dreadful incident of the United Express Flight 3411 in 2017? Before we jump into anything else, let us first explore the definition of customer service standards.

Policies 105

Policies Customer Service How To Guidelines 105

Comm100

AUGUST 23, 2018

In 2018, industry leaders have turned to mobile as a means of establishing an effective omnichannel outreach in customer service and in marketing. These companies know that customers want user-friendly mobile experiences that they can access on the go (in 2017, 67 percent of website traffic worldwide was generated from mobile devices).

Exceptional Customer Service 101

Exceptional Customer Service Customer Service Chatbots Hotels 101

Help Scout

JUNE 22, 2021

Feeling unappreciated is the #1 reason customers switch products and services. ( 33% of customers are most frustrated by having to wait on hold, and 33% are most frustrated by having to repeat themselves to multiple support reps. 35% of customers have become angry when talking to customer service.

Customer Service 128

Customer Service Social Media Self Service Knowledge Base 128