Customer Guru

DECEMBER 13, 2017

According to a Gartner research , 50% of product investment projects will be redirected to customer experience innovations in 2017. In another survey conducted by CX Network , over 800 respondents shared their view on the challenges and investments in Customer Experience for 2017. Source: CX Networks.

Customer Experience 119

Customer Experience Chief Customer Officer Customer Centricity Infographics 119

ijgolding

JANUARY 17, 2017

To create a customer centric culture, it is critical that a business is able to introduce and embed some rigor and structure into the way it goes about managing the customer experience. Do you know what you need to get better at doing for your customers? I look forward to writing about the next five tips in 2017.

Customer Experience 168

Customer Experience How To Customer Centricity Tips 168

Storyminers

JULY 6, 2020

His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Thompson is also co-author of The Blueprint to CRM Success and author of the groundbreaking report “Customer Experience Management: A Winning Business Strategy for a Flat World.”. Kate Leggett.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Thompson is also co-author of The Blueprint to CRM Success and author of the groundbreaking report “Customer Experience Management: A Winning Business Strategy for a Flat World.”. Kate Leggett.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Verint

AUGUST 1, 2017

Verint Summer School 2017. Verint experts will present 15 English and Dutch interactive webinars throughout August on effective ways to enhance interactions with customers. August 1-24; Webinar Series.

Customer Experience 25

Customer Experience ROI Analytics Employee Engagement 25

Lumoa

OCTOBER 31, 2018

More brands will (and should) bring up customer feedback to the decision-makers in the company, and with the help of some new amazing technologies , we’re changing the way businesses see their customers. Peter Lavers, Customer Experience and CRM Expert @ PeterLavers | blog "Customer Experience is here to stay!

Customer Experience 160

Customer Experience Customer Centricity Culture Consulting 160

Verint

SEPTEMBER 7, 2017

We took steps to streamline the registration process, which also served as the focus in our employee engagement plans. Our strategy here is simple: How our employees are feeling affects the customer experience. Be creative to keep employees engaged. Brainstorm ways to warm the welcome.

Conference 25

Conference Customer Journeys Employee Engagement Effort Score 25