2016 Employee Engagement Employee Experience Leadership 
delighted
JUNE 24, 2020
Have you ever sent or received an annual employee experience survey that asks questions such as “How satisfied are you with your workspace?” Employee experience surveys are common, though recent studies have shown that actually, many companies have not made employee engagement a priority [1].
CX University
JULY 9, 2018
Of these three rewards, the highest correlation exists between employee engagement and customer satisfaction. These two are more closely linked than sleeping pills with sleep, or ibuprofen with pain reduction (Moore and Humphrey, “The link between customer engagement and employee engagement”).
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Maz Iqbal
OCTOBER 20, 2017
You may have noticed that my speaking here at The Customer & Leadership Blog has been sparse since 2016. Before we continue, allow me … Continue reading "Is The Customer and/or Employee Experience Your Priority?". A mere eight conversations so far in 2017. Why the change?
Beyond Philosophy
JANUARY 7, 2016
Whilst emotions are important and account for over 50% of a Customer Experience, understanding how to stimulate and evoke emotions at the subconscious and psychological level is the latest thought leadership in our field. Predictive analytics are key to improving Customer Experience in 2016. My Prediction . My Prediction.
Beyond Philosophy
JANUARY 7, 2016
Whilst emotions are important and account for over 50% of a Customer Experience, understanding how to stimulate and evoke emotions at the subconscious and psychological level is the latest thought leadership in our field. Predictive analytics are key to improving Customer Experience in 2016. My Prediction . My Prediction.
CX Journey
APRIL 21, 2016
Image courtesy of Juju Insipired What customer experience challenges are you facing this year? Even though 2016 is already a third of the way over, I thought it would be interesting to share some findings about key customer experience challenges that have been identified for this year.
Beyond Philosophy
AUGUST 2, 2017
What you need to hold on to your team and have them deliver on the brand promise you made to your customers are engaged employees. Not only that, but also you need some champions of the employee experience, what we call in our global customer experience consultancy, Employee Ambassadors.
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