ShepHyken

DECEMBER 12, 2016

Is Your Digital Marketing Strategy Ready for an AI Intervention? They help businesses take essential decisions and optimize their strategy and workflows, but how do you know if an artificial intelligence platform can h elp you build a more engaging, personal connection with customers – and improve your metrics? by Tara Thomas.

Omni-Channel 48

Omni-Channel Social Media Customer Service Contact Center 48

ShepHyken

NOVEMBER 14, 2016

Where Customer Service is Failing: Top Priorities For Your Contact Center [Research] by Sharpen. Sharpen) Customer service research: people are less patient; need their omni channel inquiries solved quickly. My Comment: Here is some interesting info on customer support. Follow on Twitter: @Hyken.

Omni-Channel 48

Omni-Channel Customer Service Trends Contact Center 48

Stella Connect

JANUARY 4, 2022

Customer service coaching refers to the practice of ongoing communication between the agent and their manager to hone in on how to improve on specific skills, achieve specific goals, and develop their craft so they can handle even the most difficult customer interactions. Coaching Customer Service Agents for Individual Growth.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

Myra Golden

AUGUST 4, 2016

This special training will be held online – August 10, 2016 1:00pm ET – 2:00pm ET. A strategy discussed in this training is “Acknowledging customer Anger” See Myra discuss this tip below. This training is perfect for: Customer service professionals who deal with difficult customers on a daily basis.

Training 58

Training Insurance Contact Center How To 58

Myra Golden

AUGUST 4, 2016

This special training will be held online August 10, 2016 1:00pm ET – 2:00pm ET. A strategy discussed in this training is “Acknowledging customer Anger” See Myra discuss this tip below. This training is perfect for: Customer service professionals who deal with difficult customers on a daily basis.

Training 40

Training Insurance Contact Center How To 40

Storyminers

JULY 6, 2020

His clients range from large, publicly traded companies to leading professional service firms and fast-growth and established small businesses including Apple, Diesel, Freshworks, KFC, Pearson, Shell etc… plus lots of smaller brands and SMEs. Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

His clients range from large, publicly traded companies to leading professional service firms and fast-growth and established small businesses including Apple, Diesel, Freshworks, KFC, Pearson, Shell etc… plus lots of smaller brands and SMEs. Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130