2016 Communication Contact Center Customer Service Training 
Myra Golden
JUNE 2, 2016
How to Handle Difficult Customers Using Verbal Aikido. 5 Aikido Principles for Creating Calm, Defusing Anger and Moving to Closure with Difficult Customers. August 10, 2016 1:00pm ET – 2:00pm ET. Creating calm with difficult customers is not a matter of using aggressive tactics. August 10, 2016 1:00pm ET – 2:00pm ET.
Myra Golden
JUNE 2, 2016
How to Handle Difficult Customers Using Verbal Aikido. 5 Aikido Principles for Creating Calm, Defusing Anger and Moving to Closure with Difficult Customers. August 10, 2016 1:00pm ET – 2:00pm ET. Creating calm with difficult customers is not a matter of using aggressive tactics. August 10, 2016 1:00pm ET – 2:00pm ET.
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ShepHyken
DECEMBER 12, 2016
We Asked, Zappos Answered: Tracking Contact Center Metrics, Omni-Channel & Chatbots by Sharpen. Sharpen) We went one-on-one with Zappos to get a sneak peek into the contact center famous for their customer service. For information contact or www.hyken.com. Follow on Twitter: @Hyken.
Stella Connect
JANUARY 4, 2022
Customer service coaching refers to the practice of ongoing communication between the agent and their manager to hone in on how to improve on specific skills, achieve specific goals, and develop their craft so they can handle even the most difficult customer interactions. I]f you care about customer experience.
Myra Golden
AUGUST 4, 2016
This special training will be held online – August 10, 2016 1:00pm ET – 2:00pm ET. Understand why ignoring the customer’s expression of anger is the WRONG thing to do– find out why you MUST assertively acknowledge your customer’s anger. Find out how to strategically create calm with aggressive customers.
Myra Golden
AUGUST 4, 2016
This special training will be held online August 10, 2016 1:00pm ET – 2:00pm ET. Understand why ignoring the customer’s expression of anger is the WRONG thing to do– find out why you MUST assertively acknowledge your customer’s anger. Find out how to strategically create calm with aggressive customers.
Stella Connect
APRIL 17, 2018
If you’re in a call center performance management role, you’ve probably invested a lot of time and energy in your customer service training and coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. Don’t lecture; listen.
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