2016 Call Center Contact Center Workshop 
Myra Golden
JUNE 2, 2016
August 10, 2016 1:00pm ET – 2:00pm ET. In this special online workshop Myra reveals the 5 Conversational Aikido principles she has adapted from her 15-year study of the martial art Aikido. Contact centers experiencing a high rate of call escalations due to employees’ inability to handle difficult customers.
Myra Golden
JUNE 2, 2016
August 10, 2016 1:00pm ET – 2:00pm ET. In this special online workshop Myra reveals the 5 Conversational Aikido principles she has adapted from her 15-year study of the martial art Aikido. Contact centers experiencing a high rate of call escalations due to employees’ inability to handle difficult customers.
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Magellan Solutions
SEPTEMBER 6, 2015
The Philippines continues to be the call center capital of the world and is still the choice destination for customer relations management. It employs over a million workers and is anticipated to hit $25 billion in revenues in 2016. A Philippine call center, for example, plans to have Australian, UK and US accounts.
COPC
APRIL 14, 2016
Featured Event: April 26, 2016, Phoenix, AZ. IARE 2016 SYMPOSIUM at Hyatt Place Phoenix . Founded in 1985, the International Association of Reservation Executives (IARE) welcomes all companies who operate and support contact centers in the travel industry including airlines, cruise, rental car, bus and resorts.
Myra Golden
AUGUST 4, 2016
In this special online workshop Myra reveals the 5 Conversational Aikido principles she has adapted from her 15-year study of the martial art Aikido. Employees will walk away from this workshop with specific Aikido techniques and tactics to create calm, take control of the call, defuse anger and move the call to closure.
Myra Golden
AUGUST 4, 2016
In this special online workshop Myra reveals the 5 Conversational Aikido principles she has adapted from her 15-year study of the martial art Aikido. Employees will walk away from this workshop with specific Aikido techniques and tactics to create calm, take control of the call, defuse anger and move the call to closure.
Clarabridge
SEPTEMBER 21, 2017
This is an insurance company delivering a BRANDED contact centre experience with the customer at the very heart of it. In 2016, we at Smith+Co teamed up with Clarabridge to author an ebook and deliver a workshop to illustrate why contact centres need to become “customer experience centres”.
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