NICE inContact
AUGUST 30, 2016
The lineup of distinguished speakers, exceptional training sessions, and hands-on workshops will provide you with instrumental tools to lead your organization into the future. Here are five ways to get ready to transform customer experiences at ICUC 2016: 1. Contact Center Manager. Technical Training. Seating is limited.
Myra Golden
JUNE 2, 2016
August 10, 2016 1:00pm ET – 2:00pm ET. In this special online workshop Myra reveals the 5 Conversational Aikido principles she has adapted from her 15-year study of the martial art Aikido. Contact centers experiencing a high rate of call escalations due to employees’ inability to handle difficult customers. Register Now.
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Myra Golden
JUNE 2, 2016
August 10, 2016 1:00pm ET – 2:00pm ET. In this special online workshop Myra reveals the 5 Conversational Aikido principles she has adapted from her 15-year study of the martial art Aikido. Contact centers experiencing a high rate of call escalations due to employees’ inability to handle difficult customers. Register Now.
AWS Machine Learning
MARCH 31, 2023
Government departments and businesses operate contact centers to connect with their communities, enabling citizens and customers to call to make appointments, request services, and sometimes just ask a question. Currently, customers can interact with the contact center via voice and chat channels.
Calabrio
JULY 5, 2016
rose 15 percent between 2015 and 2016—from a 54 to a 62 out of a possible 100. A major component of that is the customer service provided by contact center agents. Contact center speech analytics software can quantify speech hits and provide more visibility into how often a phrase or question is repeated.
COPC
APRIL 14, 2016
Featured Event: April 26, 2016, Phoenix, AZ. IARE 2016 SYMPOSIUM at Hyatt Place Phoenix . Founded in 1985, the International Association of Reservation Executives (IARE) welcomes all companies who operate and support contact centers in the travel industry including airlines, cruise, rental car, bus and resorts.
Myra Golden
AUGUST 4, 2016
In this special online workshop Myra reveals the 5 Conversational Aikido principles she has adapted from her 15-year study of the martial art Aikido. Employees will walk away from this workshop with specific Aikido techniques and tactics to create calm, take control of the call, defuse anger and move the call to closure.
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