Lumoa

JUNE 23, 2021

According to a survey, CCaaS will grow to be the favored adoption model by 50% of contact centers by 2022. Artificial Intelligence Ever since 2016, the continuous advancements in technology have culminated in a disruption of contact centers on an industrial scale.

Trends 208

Trends Self Service Contact Center Omni-Channel 208

CSM Magazine

FEBRUARY 17, 2022

The ability to connect people who are not only experts in something, but also passionate and true fans of it – that is a real consumer brand benefit that companies will be eager to implement in 2022. 2022 will no doubt throw a few more hurdles at customer service teams. The year ahead. It’s simply the nature of the game.

Trends 98

Trends Industry Customer Service Chatbots 98

Currency Alliance

DECEMBER 20, 2022

Cutting cost has 2-4 times more impact on ROI than generating incremental revenue. One important thing we have noticed in the past two years is that the innovation team, the Head of Digital, or people with similar titles, have broader responsibility for CX across channels. More on this below.

Loyalty 52

Loyalty Trends Innovation Loyalty Programs 52

Gainsight

JULY 7, 2021

Meanwhile, Pulse the conference graduated from a ballroom in 2013 to a full takeover of the Intercontinental Hotel in 2014 , San Francisco’s Pier 48 in 2015 , the Oakland Convention Center in 2016 and 2017 , the San Mateo County Events Center in 2018 , and finally to the venue it was truly meant to call home, San Francisco’s Moscone Center, in 2019.

Social Media 45

Social Media Conference NPS Customer Success 45

Comm100

FEBRUARY 20, 2018

Articles about Chatbots boast the innovation that they bring to the table and paint artificial intelligence (AI) as the future of customer service and marketing. This blog post is dedicated to helping you calculate the return on investment (ROI) that Chatbots will bring your company, and how much money Chatbots can save you.

Chatbots 133

Chatbots Self Service ROI Contact Center 133

Optimove

JANUARY 16, 2024

This seismic shift towards Customer-Led Marketing accelerated in late 2022 as marketers started using AI tools like ChatGPT, Google’s Bard, Microsoft’s Bing Chat, Meta AI, or their own language models. This innovative tool simplifies content creation, saving valuable time and generating fresh ideas.

Net Promoter Score 52

Net Promoter Score CRM Analytics Telecommunications 52

NobelBiz

APRIL 25, 2023

The call center industry is notorious for its high operating costs, making it imperative for businesses to find innovative ways to cut expenses while maintaining or improving the service quality. Embrace innovation and stay ahead of the curve to create a more efficient and cost-effective call center. According to Gartner, Inc.,

Call Center 52

Call Center Contact Center Strategy Average Handle Time 52