2015 e-support Management Self Service 
TechSee
JUNE 16, 2022
As companies embrace the digitization of customer support, the new standard is much more than a phone conversation with a call center representative or a visit from a field agent. With a career spanning over 20 years, Eric has an extensive amount of experience in Contact Center and 3rd party and onshore vendor management.
Tricia Morris
NOVEMBER 13, 2015
The latest figures from the National Retail Federation’s (NRF’s) Shop.org site project that holiday e-commerce sales in the U.S. For November and December 2015, U.S. retail e-commerce sales alone are expected to total as much as $105 billion of a projected $630.5 For Retailers It’s the Most Wonderful Time of the Year.
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Eptica
JANUARY 20, 2016
Date: Wednesday, January 20, 2016 Looking into the customer service crystal ball. Author: Robin Tandon Having recently looked back on customer experience in 2015 , what is predicted for the coming year? Eptica research backs up the need to make self-service easier. Published on: January 20, 2016.
Ecrion
MAY 17, 2019
Today’s support leaders are empowering associates with AI tools to transform the client journey. Self-Service is Now Standard Customers would rather reference your company’s website or interact with an online assistant than call you with a question. In 2015, that number jumped to 81% and continues to rise.
Magellan Solutions
JULY 19, 2021
As the number of patients grows, so does the need for additional, yet cost-effective support, in various healthcare institutions. Services offered of medical call center consulting centers. Support for: • Coverage review determinations. Patient services. Claims Management. Customer Service. Clinical review.
Second to None
FEBRUARY 14, 2018
Here are the six customer service trends we expect to see in 2018 and, more importantly, our advice on how to manage them. Chat Support Will Increase In Importance. Chat support offers huge benefits when it’s done well. Chat support also presents a great opportunity to close sales.
Comm100
NOVEMBER 13, 2022
Brands of all industries are beginning to recognize the huge benefits that customer service chatbots can bring to their organization. Firstly, today’s consumers are increasingly demanding support that is fast and 24/7. 70% of customers either currently use or are interested in using chatbots for simple customer service enquiries.
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